Fulfillment, Refund, & Cancellation Policy

At Havener Capital Partners, we provide digital products, courses, and coaching services through the Kajabi platform as part of The Boutique Investment Collective (The Collective) membership. Below are the details of how your purchases will be fulfilled, including refunds and cancellations:

 

Service Fulfillment

  • Upon purchasing a course or digital product through Kajabi or Stripe invoice, you will receive an email with instructions on creating an account and accessing your content through Kajabi.
  • If you already have an existing Kajabi account from a previous purchase, you will receive an email notifying you that new content has been added to your course portal.
  • You will also receive a personalized welcome email within [1] business day from [email protected] with all the details about your product or course, as well as any additional resources related to your purchase. Please always check your spam, promo or junk folders.

 

Cancellation Policy

  • You may cancel your subscription at any time via your account settings or by contacting [email protected]
  • To avoid being charged for the next billing cycle, cancellations must be submitted at least [90] days before the renewal date.
  • No prorated refunds will be issued for mid-cycle cancellations. You will continue to have access until the end of the current billing period.

 

Refund Policy

  • Because The Collective includes a digital resource library with immediate access and usability, we usually do not offer refunds. However, refunds may be considered under the following conditions:
    • Service Not Delivered: If access was not granted within the specified time frame due to an error on our end, a full refund or credit may be issued.
    • Technical Issues: If persistent technical issues prevent access to The Collective, and our support team is unable to resolve them within [10] days, a prorated refund may be issued.
    • Unauthorized Charges: If a charge was made in error, users must report it within [5] days for review.
  • No refunds will be issued for:
    • Change of mind or no longer needing the service.
    • Failure to use the service during the subscription period.

 

Chargebacks & Disputes

  • You agree to contact Havener Capital Partners LLC for resolution before initiating a chargeback with your payment provider.
  • Unauthorized chargebacks may result in immediate termination of database access and possible legal action for outstanding balances.

 

Shipping

  • Since all of our products are digital, no physical items will be shipped.

 

Security

  • All of our payment forms and checkout pages use HTTPS and other security best practices and are not susceptible to card testing.
  • Your card information is private and is handled safely while doing business with us.
  • We use secure payment processing through Kajabi and Stripe

 

Contact Us

If you have any questions regarding this policy or need further assistance, please feel free to contact us.

By purchasing access to The Collective, you acknowledge that you have read, understood, and agreed to this Fulfillment, Refund, and Cancellation Policy.